144″ Wheelbase Standard Roof
144″ Wheelbase High Roof
170″ Wheelbase High Roof
In the world of vans, simplicity is generally the recipe for success. However, Mercedes-Benz is a company that likes adding a little spice to the mix, and its Sprinter Crew Van is arguably one of the most advanced offerings on the market. Available in a choice of two body lengths with one roof height and two engines and transmissions, the Sprinter Crew Van is versatile, sure, but for 2020, it’s also exceptionally safe, and the style it carries as effortlessly as it hauls cargo is sure to be tempting to those who need a classy work van. The two engines available in the Sprinter are a turbocharged 2.0-liter inline-four gas motor and a turbocharged 3.0-liter V6 diesel. Both produce 188 horsepower, with the gas model developing 258 lb-ft of torque and the diesel generating 325 lb-ft. The latter powerplant is available with a 4×4 system, but all variants send power to the rear wheels by default. Gas models feature a nine-speed auto and diesel versions get a seven-speed automatic. While the Sprinter is a little pricey compared to most other vans on the market, its cabin and general aesthetics are unrivaled, thus helping to justify the extra outlay.
Sprinter Crew Van Exterior
Cargo and passenger vans are generally unattractive slabs of metal, but the trend is changing to more interesting designs. The Sprinter is one of these prettier vans, and is unmistakable as anything but a Merc, with an imposing grille, sharp horizontal headlights with available DRLs, and elongated but attractive taillights. 16-inch wheels are fitted to each model across the range, and all but the base model get dual rear wheels as standard too.
The Mercedes Sprinter Crew Van is available with just one roof height, with each model having a different overall height of between 107.5 and 111.3 inches. Width including side mirrors is 95.5 inches for the 3500XD and 4500 models, while 2500 and 3500 models are 92.3 inches. Length and wheelbase varies, however, with regular-length models measuring 233.5 inches with a wheelbase of 144 inches. Extended-length variants are 274.3 inches with a wheelbase of 170 inches. Curb weights are just as varied, measuring between 5,027 and 6,000 pounds.
Max Width79.5 in
Sprinter Crew Van Performance
The 2020 Sprinter Crew Van comes in multiple configurations, but just two powertrain combinations are available. A 2.0-liter turbocharged inline-four with 188 hp and 258 lb-ft of torque is coupled to a nine-speed automatic gearbox, with power sent to the rear wheels. The other option is a 3.0-liter turbodiesel V6 with a seven-speed auto, with this configuration available as a rear-wheel-drive or a 4×4 model. However, the 4×4 setup is only available on 2500 and 3500XD models. Depending on your configuration, maximum payload can be as high as 6,735 pounds, while sufficiently equipped Sprinters can tow between 5,000 and 7,500 pounds. While each of the two powertrains is healthy and suitable for getting you from point A to point B, we’d recommend the diesel option, as the increase in torque makes a big difference in getting the Crew Van going from a dig.
Engine and Transmission
The standard engine is a 2.0-liter turbocharged four-pot producing 188 hp and 258 lb-ft of torque. This motor is available exclusively with a 9G-TRONIC Plus automatic transmission, and although heavier loads will weigh it down enough that acceleration is steady rather than strong, as a runaround vehicle or for light-duty work, it performs admirably. Vans are typically noisy due to a lack of sound deadening and insulation, but the four-pot in the Sprinter is surprisingly refined under normal loads. Uphills and higher revs generally reduce that quiet nature, but it’s never loud enough so as to be irritating.
The Sprinter Crew Van can also be had with a turbocharged diesel engine with six cylinders and more torque. This motor produces 325 lb-ft and is only available with a 7G-TRONIC automatic gearbox. Interestingly, this transmission also comes with paddles to allow the driver to shift at will. Although the increased torque is welcome and helps the Sprinter get going with even less fuss, the paddles are unlikely to ever make one feel like a racecar driver. Nevertheless, this engine is also very well-tuned, offering low noise levels and a strong pull that takes heavier loads in its stride. Anyone who demands a large gas-powered V6 in their van should test drive a Sprinter to see just how wrong they are.
Handling and Driving Impressions
Although it’s nearly impossible to overcome the inherent body roll that comes with a long, tall hunk of metal trying to glue itself to the tar on tiny 16-inch tires, the Sprinter Crew Van does a remarkable job of feeling almost car-like, with handling that can only be described as genuinely impressive for a vehicle in this segment. Naturally, you won’t be climbing rocks with the 4×4 or performing powerslides in a rear-wheel-drive model, but the Sprinter is more than capable of holding its own on slippery gravel or ice and the direct steering coupled with a light wheel makes the Sprinter easy to maneuver and far less depressing to drive over long distances than many rivals. While that aforementioned body roll doesn’t help dynamics much, it does mean that you get a comfortable and compliant ride – something that those who spend a long time behind the wheel will appreciate. In addition, a revised crosswind assist system is now even better at keeping the long and tall van from swaying on the freeway.
Sprinter Crew Van Gas Mileage
To be attractive to business owners, the Sprinter needs to return good mileage and be as fuel-efficient as possible. Fortunately, the Sprinter Crew Van ticks that box, with real-world reports suggesting that the 2500 models return an average of around 18 mpg. Turbodiesel models return around 22 mpg on the open road or in light traffic, and thanks to a 24.5-gallon gas tank, this means a mixed range of around 539 miles. The less efficient gas engine will return an average range of 400 miles with its 22-gallon gas tank. Naturally, weight in the back affects these figures.
Sprinter Crew Van Interior
The Sprinter has an interior far better than anything else in the segment, with plenty of hard plastic, sure, but in a textured finish. The design is also distinctly Mercedes, and the fabric seats (leatherette is available) are well-sculpted and comfortable over extended periods. Behind the front seats, a removable three-seat bench allows as many as five to be seated. Most notably, Mercedes’ MBUX infotainment system is vastly better than their old units, and combined with the spacious and comfy cabin, the Sprinter definitely is the best place for a van driver to be.
Seating and Interior Space
The Sprinter Crew Van seats two individuals in the front with plenty of headroom and legroom for both, but behind those chairs, a removable three-seat bench allows more people to sit. They will also find their perches comfortable and spacious, and thanks to windows on either side, they get a good view. This also helps the driver get a better look at what’s going on around the van, while the view out the front and the lofty, commanding seating position that allows for multiple adjustments combine to make the driving experience comfortable. Getting in and out is facilitated by large doors and grab handles in front. At the back, grab handles are also included, with access made easier by another set of handles and a lowered step in the van floor. Inside, even the tallest six-footers can stand at full height.
Front Leg Room38.9 in
Front Head Room47.3 in
Interior Colors and Materials
The Mercedes-Benz Sprinter Crew Van has an interior that sees mostly gray plastics with some gloss black bits and metal-look finishes sprinkled about, but in keeping with the workaday theme that buyers would want, upholstery options are limited to variations of black. Maturin Black fabric upholstery is standard, with a slightly peppered Caluma Black upholstery available for $195. If you’d prefer black leatherette instead, that goes for the same price. A leather-wrapped steering wheel helps lift the ambiance somewhat, and although the materials are abundantly on the cheaper side, they have a premium feel to them.
Sprinter Crew Van Trunk and Cargo Space
The Sprinter Crew Van comes in two available body styles, with the shorter 114-inch-wheelbase version offering up to 261.3 cubic feet of storage volume. With an interior standing height of 76.7 inches, loading and organizing cargo is relatively easy too. If you opt for the model with the 170-inch wheelbase, cargo volume expands to an impressive 370.8 cubic feet.
In the cabin, a pair of cupholders and numerous bins, dash storage trays, and pockets make it easy to store everything from phones and wallets to clipboards and site plans.
Sprinter Crew Van Infotainment and Features
Thanks to more available safety equipment, the Sprinter Crew Van is now safer than ever. Even in base form, you get features like crosswind assist, hill start assist, an auto-hold function, and of course, a rearview camera. A number of power outlets are included too, with both 12-volt and 115-volt sockets fitted. Air-conditioning is included too, and you can opt for heated front seats as well. Speed limiters are available too, while a tire pressure monitor is standard on the base model. Heated mirrors, adaptive cruise control, blind-spot monitoring with rear cross-traffic alert, fog lights with a cornering function, active brake assist, and automatic climate control can also be specced. Park assist and a 360-degree camera are available too.
As standard, infotainment in the Sprinter features an AM/FM radio and a USB port. Optionally available on the Sprinter Crew Van, and first debuted in America in the Sprinter range, is Mercedes’ outstanding MBUX infotainment system. As standard, it features a seven-inch touch display, but you can further upgrade the system with a 10.5-inch screen with voice control as part of an available package. SiriusXM satellite radio, Apple CarPlay, Android Auto, wireless charging, and navigation are also available. If you have the extra cash, the system is well worth it for making long days behind the wheel easier to bear.
Sprinter Crew Van Safety
Since commercial vehicles are generally not crash-tested, neither the NHTSA nor the IIHS have crash results to submit. With numerous available features, however, we expect it would do better than most competitors.
Key Safety Features
As standard, the Sprinter Crew Van comes with a rearview camera, with images displayed on the rearview mirror. You also get blind-spot mirrors, frontal, side, and window airbags. Along with the usual stability programs and traction control systems, you get crosswind assist too, as well as hill-start assist, an auto-hold function, trailer-sway assist, and the option of various more advanced safety features like blind-spot monitoring with rear cross-traffic alert, lane-keep assist, adaptive cruise control, a parking assistant, and downhill speed regulation.